Social Media Marketing Mistakes

Top 6 Social Media Marketing Mistakes NDIS Service Providers Make

As NDIS service providers, you’re doing incredible work, changing lives every single day. But let’s face it, sometimes our social media game isn’t as strong as our passion for helping others. And with that, you sometimes may make social media marketing mistakes as an NDIS provider. Ever feel like your posts are just floating in the void? Fear not! You’re not alone.

Let’s dive into some common social media marketing mistakes every NDIS provider makes and how to dodge them like a pro. Buckle up, because we’re about to take a fun ride through the do’s and don’ts of social media marketing. Also, there are real-life examples of these common mistakes and how you can avoid those common mistakes.

Mistake #1: The “All About Me” Syndrome

Imagine going on a date where the other person only talks about themselves. Yawn, right? Social media is no different. If your posts are all “Look at us! We’re awesome!” you’re likely losing your audience. 

Many NDIS providers fall into the trap of only talking about themselves. This approach is not just boring; it’s a turn-off for your audience. Social media should be a two-way street, a place where you engage with your community.

I once followed an NDIS provider who posted nothing but awards and certificates. Sure, it’s nice to know they’re legit, but I wanted to see the real stuff—how they were making a difference in people’s lives. 

Needless to say, I unfollowed them faster than you can say “boring.” Don’t be that guy. Celebrate your wins but mix it up with real stories from real people. 

Research Result: Providers who fail to engage with their audience see a 50% lower engagement rate. By shifting the focus to your followers—asking questions, sharing their stories, and showing genuine interest—you can boost engagement and foster a loyal community. Instead, show some love to your followers. Ask questions, share their stories, and be genuinely interested in what they have to say.

Mistake #2: Ignoring the Power of Visuals

Ever scroll through your feed and stop at a post just because the image caught your eye? Of course, you have. Humans are visual creatures. Bland text posts without any images or videos are like serving toast without butter. Boring and dry!

Real-World Example: I remember seeing a post from an NDIS provider showcasing a client’s art class. The photos were vibrant, the smiles were genuine, and I felt like I was part of that joyful moment. That’s the power of visuals, my friends. Show your audience the magic happening every day in your community.

Research Result: Our analysis shows that posts with images or videos get 120% more engagement than text-only posts. By showcasing the vibrant moments in your community, like client success stories or daily activities, you can capture attention and create emotional connections.

Mistake #3: Being a Ghost (You Aren’t Found)

Posting sporadically is like showing up to a party after everyone’s gone home. Consistency is key. Create a content calendar and stick to it. Your followers will appreciate knowing when to expect new content.

Relatable Story: There was this one provider who posted three times a day for a week, then vanished for a month. I called it the “social media Houdini act.” Consistent social media marketing for NDIS providers is far more effective than a flood followed by a drought. Think of it like watering a plant—you need to keep at it to see it grow.

Research Report: Providers who maintain a consistent posting schedule see a 75% increase in follower growth. A content calendar can help you stay on track and ensure your audience knows when to expect new content from you.

Mistake #4: Not Engaging with Your Audience

Social media isn’t just a broadcasting tool; it’s a platform for conversation. Ignoring comments and messages is like ignoring potential clients knocking at your door. It’s like being at a party—you wouldn’t ignore someone who came up to chat, would you?

If someone takes the time to comment on your post, respond! Acknowledge their thoughts, answer their questions, and show that you care.

A True Story: A friend of mine commented on a post about an accessible travel service, asking for more details. Crickets. Not a peep from the provider. Needless to say, they lost a potential client. Engage, engage, engage!

Research Result: Engaged audiences are 60% more likely to convert into clients. By responding to comments and messages, you show that you value your audience, which can lead to increased trust and business opportunities. 

Mistake #5: Overlooking Analytics

Analytics might sound boring, but they’re your secret weapon. They tell you what’s working and what’s not. Use them to tweak your strategy and maximise your impact.

Example: We once posted a series of educational videos that we thought were the bee’s knees. But guess what? Our audience preferred short, snappy tips instead. Analytics helped us see that and pivot accordingly. It’s like having a GPS for your social media strategy—trust it to guide you.

Research Report: NDIS Providers who regularly analyse their social media performance and adjust their strategies accordingly see a 30% improvement in campaign effectiveness. Use analytics to guide your content strategy, focusing on what resonates most with your audience.

Mistake #6: Forgetting Your Brand Voice

Your brand voice is the personality of your social media presence. Inconsistent messaging can confuse your audience and weaken your brand identity. If you’re formal one day and casual the next, it’s confusing. Stay true to your voice and be consistent.

A Real Story: I followed an NDIS provider who sounded like Shakespeare one day and a surfer dude the next. Talk about an identity crisis! Keep it consistent, folks. Your audience should recognize your voice like an old friend.

Research Report: Consistent brand voice leads to a 40% increase in brand recognition. Make sure your messaging is cohesive and reflects the values and tone of your organisation, creating a recognizable and trustworthy presence online.


These social media marketing mistakes as an NDIS provider are more than just minor missteps; they’re costing you time, money, and potential business growth. By addressing these issues head-on, you can create a more engaging and effective social media presence.

Marketing Consultation for Businesses

Are You Making These Social Media Marketing Mistakes as an NDIS Service Provider?

A Special Gift for You

Ready to step up your NDIS social media marketing game? Share your biggest social media challenge in the strategy session below! Let’s learn from each other and grow together. 

Book My Free 30-minute strategy session 

And hey, if you found this blog helpful, don’t keep it to yourself—share it with your network! Together, we can create a more engaging, supportive community.

Until next time, keep rocking the amazing work you do!

You got 0.5% smarter :

Not Enough? Read more:

5 Ways to Bring Back Attention to Your Website

5 Ways to Bring Back Attention to Your Website

Imagine this: You spend weeks crafting the perfect digital portfolio, showcasing your skills and experience. You’re proud of the work you’ve done, and you’re excited to share it with the world. But then, the unthinkable happens. Day after day, you

Read more >

If you don't succeed at first, call us. We'll make sure you do!

Between crafting your wonders, we enjoy keeping up with socials.

Get Excellent Consultation

Transform your business with $1 marketing consultation

Copyright © 2023 Mangobyte Digital

Your Competitors are Investing Online. Are You?

Don’t miss out. Sign Up today & transform your digital success

Start your Project

The next step is to take action. Simply fill out the form so we can arrange a chat to learn more about your project requirements. If you prefer, give us a call